Customer AI-Based Chatbot
AI-enabled chatbot to instantly give your customers the information they are looking for. All they need to do is ask.
With a huge range of online products, KT and LGU+ look to provide customers with intelligent recommendations, not only a list of product search results. Having tested other chatbot solutions, customers were left frustrated with the lack of quality responses.
The LG U+ chatbot, deployed across the e-commerce store, uses both webpage level product information and item documentation to recommend products based on user preferences. The service provides real-time responses for users and automatically updates with the launch of new products.
KT’s online collection of customer phone plan products were combined with a conversational and friendly chatbot to create an experience for customers online. The ability to quickly and easily compare different phone plans was built in, with each plan recommended based on user preferences that the chatbot collected.
Customer Support Chatbot Case [PDF] [894.6 KB]
98.2% answer accuracy leads to more successful interactions 98.2% answer accuracy of returned results
Can compare specs and offer the best options to users questions