Voice AI Customer Experiences IoT
Create interactive voice experiences to educate and personalise content to share with your customers
About Car Manufacturer
A large vehicle manufacturer with sales of around 3 million vehicles annually and activities in 172 countries. These vehicles are sold and serviced through a network of more than 3,000 distributors and dealers.
Challenge
As part of the sales experience a BRAND employee accompanies the customer, to answer a wide range of product and technical questions while navigating the intended test drive route.
Our Solution
42Maru’s Question Answering engine with Voice Interactivity replaced the human test drive assistant with a smart audio/visual device, that guides the driver on the given test drive route, while answering any questions the customer may want to ask.
Download Case
Voice AI Customer Experiences [PDF]
[1.2 MB]
![One Passenger Test Drive](/media/images/benefits.2e16d0ba.fill-400x300.png)
Unmanned test drives are more comfortable, bringing customers closer to the experience of ownership
![Customer Preferences](/media/images/benefits2.2e16d0ba.fill-400x300.png)
Sales and Customer Support teams are provided with customer preferences and interests based on their interaction
Automatically answer inbound customer questions based on your previous interactions.
AI-enabled Voice Assistant for smart devices, to understand and answer user questions in natural language