Automatic Customer Answers
Automatically answer inbound customer questions based on your previous interactions.
This company designs and builds offshore platforms and ships to a custom specification using hundreds of different components from a large vendor list in order to meet specific requests from clients.
Throughout design and build phases of a project, clients have questions about product details that may require input from various departments and employees.
Clients are given a portal to submit questions to customer support teams. Upon a question submission, answers are automatically generated by analysing previous responses to the question.
Automatic Customer Answers [PDF] [794.3 KB]
Respond to inbound customer proposals/documents automatically
Allow teams to answer only questions that are relevant to their specialism
Automatically review and compare content within contracts, highlighting conflict between your standard terms and client-specified items.
Create interactive voice experiences to educate and personalise content to share with your customers